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Please read the FAQ’s below. If you can’t find the answer you
are looking for our email is at the bottom of the page!
We know what it’s like when you order something online, as soon as you click confirm order, you’re looking out the window waiting for the postman. That’s why we work our hardest to have every order shipped as soon as humanly possible.
All Newborn, Bassinet and Cot blankets are shipped within 5 business days of ordering. Our Adult, Throw and Single Bed blankets are shipped within 7-10 business days from ordering.
Delivery time to New Zealand using Aramex New Zealand or DHL Express generally takes 2-8 business days. Delivery times are provided as a guide only and once shipped out reliance is on the service provided. Additional time may be needed to deliver to remote areas.
We now offer a VIP service for an additional cost! If you select this service, your order will be shipped next business day with DHL Express. Perfect for those last minute presents!
Please note this service is not available for Single Bed blankets as they do take us a little longer to make.
We offer free standard shipping within New Zealand with Aramex New Zealand for all orders, or you can select Express Post for an additional cost. Don’t you just love free shipping!
Yes! We can ship your blanket anywhere in the world with DHL Express, UPS, or FedEx. International shipping generally takes around 5-10 business days. Please note that some countries will charge duties and taxes when the parcel arrives in that country and these charges are to be covered by the recipient of the parcel. We do not pay for duties and taxes.
Yes absolutely, you can enter their address when you place your order and add a note so they will know who the amazing blanket is from.
As soon as your order has been shipped, you will receive an email with a tracking number and link to the Aramex or DHL website. You will be able to refresh the tracking website every 5 seconds until your order arrives!
Our carriers are pretty great, however if you think your order may be lost in transit please let us know. Our shipping time frames are estimates and sometimes delays can happen. When a delay has occurred, we advise you to check which shipping service your parcel is with and watch out on their website for updates on the delay. If your order still hasn’t arrived after 30 days, please get in touch by sending us an email to hello@threadtheword.co.nz and we can submit an enquiry on your behalf or provide you with a replacement.
Whoops, we’ve all done this! If you need to update your shipping address please contact us as soon as you possibly can at hello@threadtheword.co.nz . Provided that your order has not been shipped yet, we can update the address. Sometimes we can be so speedy that your order is shipped before we have a chance to change the address. If your order has already been shipped, you can redirect the parcel via the DHL tracking link.
All the usuals! We accept payment via credit card and Paypal. If you need a little longer to pay off your order (waiting til payday), we also offer Afterpay.
Our blankets are knitted from 100% cotton or 100% organic cotton, your choice! The yarn is super soft and we do not use any harmful chemicals so they are perfectly safe for wrapping up your babies and children (or fur babies!).
Our blankets come pre-washed (yay) so you do not need to wash them before your first use. To wash your blanket, use a gentle machine wash with warm water and wash with similar colours or on its own. Please note that if your blanket is red, pink or yellow, it may bleed onto other lighter colours so we recommend washing the blanket separately. Tumble dry on low heat. Do not bleach.
We have six different sized blankets, one for every age:
Newborn Blanket – 90cm x 60cm
Bassinet Blanket – 75cm x 100cm
Cot Blanket – 90cm x 150cm
Adult Blanket – 90cm x 190cm
Throw Blanket – 130cm x 150cm
Single Bed Blanket – 150cm x 220cm
Please note these sizes are approximate. Due to the manufacturing process some blankets may differ in size by a few centimeters.
So many! When you start designing your blanket, you will need to select two different colours, a base and a text colour. We have a huge 40 colours to choose from! If you’re feeling overwhelmed by the options, We’ve put together some colour combos that (in our humble opinion) look amazing together. Please note that the colours you see on your screen will vary slightly to the colour of the yarn.
We have over 40 unique, beautiful designs to choose from. You will definitely find one you love! We also have our Signature Range which features your chosen name and either a Letter or Icon option, definitely our customers most popular choice!
We have over 200 cute and fun symbols that you can add to your blanket! 5 of our designs allow a symbol to be added. You will see the icons underneath the color options. If you can't find an icon that you want feel free to contact us and we can look into adding it!
We’re happy to consider your custom orders. Please email us at hello@threadtheword.co.nz with your design idea; including any images, logos, or reference photos, and we’ll review how we can bring it to life.
Yes, before you confirm your order, you will see a preview showing your design choice, name, font and colours. Please make sure you love it before you place your order as we cannot make changes once the order has been placed.
All of our blankets are custom made to order inhouse by our amazing team. We are dedicated to keeping our blankets locally made and hiring the wonderful people in our community. Our small team is managed by husband and wife duo, Peter and Annie.
No unfortunately not, the name can be read on one side of the blanket only. The reverse side of the blanket will show the writing inverted.
Your blanket will be lovingly packed in tissue paper and a canvas bag, then a waterproof satchel to protect it from any mishaps in transit. There may also be another cheeky surprise in there too! If you are sending the blanket directly to a friend or family member, you can also add a gift note to the parcel to make it extra special.
Eeeek! All orders are custom made individually. For this reason, once your order is placed, we cannot change the order. Please make sure you love your blanket before you confirm your order. We do not accept returns for change of mind, spelling mistakes or incorrect size or colour choices.
We quality control every single blanket that leaves our warehouse, however, if there is a genuine fault with your order, we will happily remake it for you. All you need to do is send us some photos at hello@threadtheword.co.nz and we will assess the issue. Please ensure you contact us within 7 days of your order arriving.
Your privacy and security is our highest priority. We use Stripe payments which is an extremely secure and highly encrypted system.
Woohoo, who doesn’t love a discount code! When you get to the checkout page, you’ll see a ‘Gift Card or Discount Code’ box under the order summary. Enter your code here and click Apply. The discount will then be applied and your new total will be shown.
Whoops, we’ve all been there! Never fear, just contact our lovely team at hello@threadtheword.co.nz and we can correct this for you.
Our website prices are shown in your local currency.
Need help? You can reach us in a few ways:
> Call: +64 09 941 9739
> Email: hello@threadtheword.co.nz
> Live Chat: Click the icon in the bottom right corner
Our friendly Support Team is available:
>Monday to Friday: 7:00am and 3:00pm NZDT
>Saturday: 8:00am to 12:00pm NZDT
We’re here to help with anything and everything, so don’t hesitate to get in touch!
We are always looking to improve so we would love to hear your thoughts! We also love seeing photos of your beautiful babies, kids and fur babies enjoying their blankets. Please feel free to email us at hello@threadtheword.co.nz with your feedback and photos.
We sure do! If you want to stay in the loop and be the first to know about new products and exclusive sales, you can enter your email at the bottom of our website and click Subscribe. No annoying emails, we promise!
YES! At check out simply choose the pickup option. Once your order is ready for pickup you will be contacted. Make sure you check that a pick up location is close by to you before choosing this option.
Yes you certainly can! Our gift cards are the perfect option if you want to gift a blanket but you don’t know the name of the baby yet. Simply click on the Gift Card link at the top of the website, select the amount and purchase. Our gift cards are valid for 3 years from the date of purchase and will be emailed to you straight away.
Yes, when selecting your gift card value, you can enter the recipient’s email address and a message, then select the date you would like it emailed to them. They will love you forever!
No unfortunately not, discount codes are not valid on gift cards.
Our gift cards are valid for 3 years from the date of purchase. Plenty of time to decide which design you’d like!
Woo, who doesn't love spending those gift cards! To redeem a gift card, you will just need to enter the code in the ‘Gift Card or Discount Code’ box under the order summary section at checkout. Enter your code here and click Apply. The gift card balance will then be applied to your order and a new balance will be shown if there is any amount left to pay.
If you don’t spend the entire value of the card, the balance will remain on the card until the expiry date and you can use it again for your next order. Just make sure you keep the code handy.
If you would like to check how much you have left on your gift card, send us an email at hello@threadtheword.co.nz and we can check for you.
No, you can only use either a gift card or a discount code, not both.
Yes you can! Aren’t you lucky to have two gift cards! After you have entered the first gift card and clicked apply, you can enter the second gift card and repeat the process.
The total balance of the gift card will be applied and any remaining balance on the order can be paid via credit card, Paypal or Afterpay.
At Thread The Word you can order your very own
personalised blankets quickly and easily online.
Brilliant baby blankets!! Colour-perfect. Design-perfect and the little baby boy it was for loves it = perfect Thank you 🙂
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