Frequently Asked Questions

Our blankets are knitted from 100% cotton or 100% organic cotton, your choice! The yarn is super soft and we do not use any harmful chemicals so they are perfectly safe for wrapping up your babies and children (or fur babies!).

Our blankets come pre-washed (yay) so you do not need to wash them before your first use. To wash your blanket, use a gentle machine wash with warm water and wash with similar colours or on its own. Please note that if your blanket is red, pink or yellow, it may bleed onto other lighter colours so we recommend washing the blanket separately. Tumble dry on low heat. Do not bleach.

We have five different sized blankets, one for every age:
Extra Small - Newborn Blanket – 90cm x 60cm
Small - Bassinet Blanket – 75cm x 100cm
Medium - Cot Blanket – 90cm x 150cm
Large - Adult Blanket – 90cm x 190cm
Single Bed - Blanket – 150cm x 220cm
Please note these sizes are approximate. Due to the manufacturing process some blankets may differ in size by a few centimeters.

So many! When you start designing your blanket, you will need to select two different colours, a base and a text colour. We have a huge 33 colours to choose from! If you’re feeling overwhelmed by the options, we’ve also added our own colour combinations that in our humble opinion, go really well together. Please note that the colours you see on your screen will vary slightly to the colour of the yarn.

We’ve have over 25 unique, beautiful designs to choose from. You will definitely find one you love! We also have our Signature design which features a capital letter and full name, definitely our most popular choice!

We have over 200 cute and fun symbols that you can add to your blanket! 5 of our designs allow a symbol to be added. You will see the icons underneath the colour options.

At this stage we are only making blankets with one of our pre-made designs, however if you have any suggestions for designs you would like to see, please let us know! Email us at hello@threadtheword.com .

Yes, before you confirm your order, you will see a preview showing your design choice, name, font and colours. Please make sure you love it before you place your order as we cannot make changes once the order has been placed.

All of our blankets are custom made to order by our amazing team. Our small team is managed by husband and wife duo, Peter and Annie.

No, the name can be read on one side of the blanket only. The reverse side will show the writing inverted.

Your blanket will be lovingly packed in tissue paper and a canvas bag, then a waterproof satchel to protect it from any mishaps in transit. There may also be another cheeky surprise in there too! If you are sending the blanket directly to a friend or family member, you can add a gift note to the parcel.

Eeeek! All orders are custom made individually. For this reason, once your order is placed, we cannot change the order. Please make sure you love your blanket before you confirm your order. We do not accept returns for change of mind, spelling mistakes or incorrect size or colour choices.

We quality control every single blanket that leaves our warehouse, however, if there is a genuine fault with your order, we will happily remake it for you. All you need to do is send us some photos at hello@threadtheword.com and we will assess the issue. Please ensure you contact us within 7 days of your order arriving.

Your privacy and security is our highest priority. We use Stripe payments which is an extremely secure and highly encrypted system.

Woohoo, gotta love a discount code! When you get to the checkout page, you will see a ‘Gift Card or Discount Code’ box under the order summary section. Enter your code here and click Apply. The discount will then be applied to your order and a new balance will be shown.

Whoops, we’ve all been there! Never fear, just contact our lovely team at hello@threadtheword.com and we can correct this for you.

Our website prices are shown in your local currency.

You call us on +64 09 941 9739, email us at hello@threadtheword.co.nz or click the icon in the bottom right corner to Live Chat with us. Our friendly Support Team are available Monday to Friday between 7:00am and 3:00pm NZDT and Saturdays from 8:00am to 12:00pm NZDT. We’re here to help with anything and everything so don’t hesitate to contact us!

We are always looking to improve so we would love to hear your thoughts! We also love seeing photos of your beautiful babies, kids and fur babies enjoying their blankets. Please feel free to email us at hello@threadtheword.com with your feedback and photos.

Thread The Word HQ is located in Melbourne, Australia. All of our blankets are knitted and shipped from our humble warehouse to anywhere in the world.

We sure do! If you want to stay in the loop and be the first to know about new products and exclusive sales, you can enter your email at the bottom of our website and click Subscribe. No annoying emails, we promise!

YES! At check out simply choose the pickup option. Once your order is ready for pickup you will be contacted.

Yes you certainly can! Our gift cards are the perfect option if you want to gift a blanket but you don’t know the name of the baby yet. Simply click on the Gift Card link at the top of the website, select the amount and purchase. Our gift cards are valid for 3 years from the date of purchase and will be emailed to you straight away.

Yes, when selecting your gift card value, you can enter the recipient’s email address and a message, then select the date you would like it emailed to them. They will love you forever!

No, discount codes are not valid on gift cards.

Our gift cards are valid for 3 years from the date of purchase. Plenty of time to decide which design you’d like!

Woo gotta love spending those gift cards! To redeem a gift card, you will just need to enter the code in the ‘Gift Card or Discount Code’ box under the order summary section at checkout. Enter your code here and click Apply. The gift card balance will then be applied to your order and a new balance will be shown if there is any amount left to pay.

If you don’t spend the entire value of the card, the balance will remain on the card until the expiry date and you can use it again for your next order. Just make sure you keep the code handy.

If you would like to check how much you have left on your gift card, send us an email at hello@threadtheword.com and we can check for you.

No, you can only use either a gift card or a discount code, not both.

Yes you can! Aren’t you lucky to have two gift cards! After you have entered the first gift card and clicked apply, you can enter the second gift card and repeat the process.

The total balance of the gift card will be applied and any remaining balance on the order can be paid via credit card, Paypal or Afterpay.